Payment | Shipping | Return - Premium Ceylon Teas

PAYMENT | SHIPPING | RETURN

Payment method

Accept Payments. Globally

We enable merchants to accept mobile and online payments from buyers worldwide. Our payment processing is seamless, safe reliable, no matter where you are on the map.

Shipping

In case of international shipping we use EXPRESS MAIL SERVICE (EMS) , Registered Mail by Air , Standard Shipping by Sri Lankan Postal Service.

*International shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any additional charges for customs clearance must be borne by the buyer; we have no control over these charges, and over any delay in delivery caused due to custom clearance process.

EMS and Air Mail support country

Shipping time to WORLDWIDE is 8-14 days.

(*) Due to the influence of coronavirus, flights have been reduced,
Unfortunately we can still send postal mail from Sri Lanka,
ONLY TO FOLLOWING COUNTRIES.

We apologize you for the long wait.
Once the restrictions in shipping are lifted, we will get back to you.

Thank you for your continued support.

Return Policy

If Customer paid money on Shopping Cart and we are ready to ship the items, you can’t cancel the orders. The item which you ordered is defective or different, please let us know within 30 days after the arrival of the item. When we admit that the item is defective, we will refund your credit card the total amount of the order but we won’t deliver a replacement.
As for the international delivery insurance of Express Mail Service(EMS) insures items. When it seems that damage to the item happened during delivery, please ask Postal Service that delivered the item. Postal insurance will cover the total amount of the order in an invoice will be refunded.

If you send back the item to us unopened within 30days after the arrival of the item,as so it arrives at our shop we will refund you the total amount of the order.
If you want to return the item, please send e-mail our shop. (*We can’t pay back shipping charge.) Shipping charge of returned item will be paid by the Customer.We will refund only the price of the item so fees for keeping the item or for sending back it will not be refunded.